Booking:
To secure a booking we require a deposit of 20%, payable with a bank transfer, Paypal(4% commission) and credit card via our secure site. The remaining balance is due 30 days prior to your arrival.
Cancellation Policy:
Our cancellation policy follows the industry standard and the standard set by Icelandic Travel Industry Association. Rent in Iceland reserves the right to always keep 20% confirmation fee to cover our costs.
All cancellations must be made by e-mail.
For all cancellations made with more than 14 days of notice, only 20% will be forfeited and no additional sums charged.
Less than 14 days but greater than 7 days - A fee of 50% of payment will be repaid, and the deposit payment forfeited.
Less than 7 days but greater than 24 hours - 25% off the payment will be repaid and the deposit payment forfeited.
Less than 24 hours -0% will be repaid and the deposit payment forfeited.
The right to use this webpage, either for looking for information or for making a booking, is reserved to people over the age of 18, to individuals and representatives from companies and/or institutions. Rent in Iceland reserves the right to modify the web-page or parts thereof, as well as its content where deemed necessary.
Included in the price are:
- All taxes, towels and bed linen
- internet usage (if broadband cable or ADSL internet is available)
- cleaning before and after your stay (there is no daily cleaning)
- utilities (water, gas and electricity).
- all amenities in the apartment as mentioned on our pages or in our correspondence.
Checking in and out:
As we are not a hotel, we would appreciate it if you could discuss your arrival and check-out time with us.
Someone will meet you at the apartment to check you in, give you keys and show you the apartment.
Our standard check in time is from 2:00 pm and check out time is until 12:00 am.
If the apartment is not occupied the night previous to your arrival, and depending on staff availability, an exception to the check-in time may be made.
If you would like to be certain that you can check in early or check out late, booking an extra night is required.
Liability:
In the event that we cannot provide you with the particular location and type of apartment that was booked, we will endeavour to let you have another property that is listed on our website, of similar or superior characteristics.
In these circumstances you will not be required to pay more than stated in the original booking. In the event that Rent in Iceland has to cancel a booking because of reasons beyond our control, a full refund of the money you paid will be made by us. Rent in Iceland will not be liable for further claims by the client.
Rent in Iceland shall not be liable for any loss or damage suffered as the result of the use of this website. Rent in Iceland shall not be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour. Rent in Iceland disclaims denies responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes, force major or any other irregularity outside Rent in Reykjavik´s control.
It is recommended that passengers travelling to Iceland have travel insurance in their home country, since visitors come to Iceland travel and participate in activities, on their own responsibility.
Rules
Most of our apartments are privately owned, we therefore ask all our guests to
considerate all the residents in the house so that everyone can enjoy their stay. If the regulations are not met we reserve the right to expel you and your guests.
Between 10 p.m. and 8 a.m. apartment occupiers shall not make any loud noises.
No parties or loud music are allowed in the apartment.
Failure to fully disclose (or misrepresentation of) such occasions is cause for immediate cancellation of the reservation with the forfeiture of all funds and guest’s immediate eviction of the premises. Rent in Iceland reserves the rights to deny occupancy, evict or refuse refund at any time to anyone who appears to be damaging to the property.
The client will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, Rent in Iceland shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation whatsoever.
The tenant has no right to accommodate more persons than stated in the respective booking confirmation. Expelling this term allows Rent in Iceland to cancel the contract without notice and claim a reasonable addition for the over-occupancy.
The customer shall respect the rules of good neighbourhood, as well as keep the apartment in its original state.
You compensate us in the Event of Damage Caused by You
Please be aware that your stay can be terminated with no refund if the behaviour of your party falls below an acceptable standard. Rent in Iceland will usually require you to pay for any damages you or your party have caused. We are under no obligation to you in this event. You agree to compensate us for the full amount of any claim (including all legal costs) made against us or any third party as a result of you or your party's actions whilst using Rent in Iceland's properties.
Extending your stay:
After you booked your stay with us, you can simply extend your stay (depending on availability) by letting us know.
We will adjust the booking sum and advance payment accordingly, and you will receive a new confirmation.
Extending your stay after you checked in:
Also after you checked in, you can extend your stay (depending on availability).
After check-in we can block off extra nights for you, after payment in full has been received.
You can pay this in cash or with your credit card (Mastercard/Visa/Amex).
Rent in Iceland reserves the right to alter/change/correct mistakes or updates prices as they appear on websites.
DAY TOURS - TERMS OF PAYMENT - BOOKING CONDITIONS
All rates quoted are based on current purchasing price in Iceland. Prices are in Icelandic Kronur as shown on our web site. Prices are guaranteed after full payment has been made.
CANCELLATION
All cancellations must be made by e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:
CANCELLATION CHARGES
we reserves the right to always keep 20% confirmation fee to cover costs. If clients cancel their tour more than 48 hours prior to departure, 80% refund will be given. If clients cancel their tour within 48 hours of departure no refund will be given.
INSURANCE
We advise all our clients to have insurance.
OTHER
All complaints must reach Rent in Iceland within 5 days from departure from Iceland. Otherwise possible compensation is not valid.
Note: we reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and the staff. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. We do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
Car Rentals, General rental terms & conditions
Age and driving license:
1) The lessee/driver of a rental car has to be at least 21 years old and driver license held for at least one year.
Method of payment:
2) Lessee's valid credit card required. Visa & MasterCard/Amex credit cards accepted. A credit card imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the rental.This credit card imprint may be used to pay all extra charges, including extra km, extra insurance, parking tickets, damages, tank refill or any cost due to the use of the rented vehicle.
Obligations of the lessee:
3) The lessee agrees to the provisions of the lease and has received a copy of it.
4) The lessee will return the vehicle:
a) With all attachments, including tires, tools, documents, maps and other items that were in or on the vehicle at the start of rental, in the same condition as upon reception, except for normal wear and tear from use. If something is missing the lessee agrees that the cost price of individual items that are absent when the vehicle is returned will be charged to his or her credit card. The same applies if extra parts that came with the vehicle are missing upon the vehicle's return or if returned in an unsatisfactory condition, i.e. these items will be charged to the lessee´s credit card.
b) On the date and time specified by the lease, unless otherwise agreed later.
5) If the lessee violates the terms of this contract or does not return the car at the time agreed according to lease, or does not declare his intention to extend the lease, the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee´s cost. Extending the lease is dependent on the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor is authorized to demand up to 24-hours rental under the terms of the lease. For every day that begins thereafter, lessor may collect all charges as per the lessor's pricelist.
6) Driving rental cars on roads or tracks with no roadnumber is forbidden. Passenger cars and 2wd vehicles are strictly forbidden on roads that are marked with an F on public maps, as well as driving Kjölur (road 35) or Kaldidalur (road 550). Driving on F-roads is only allowed on 4X4 (four-wheel drive) jeeps that the lessor agrees as appropriate for being driven on such roads. A breach of this article authorizes lessor to collect fines from the lessee, equaling the amount of own-risk as stated in lessors pricelist at any given time. The aforementioned provision on fines does not affect the lessee's liability regarding damage.
7) The vehicle shall be handled and driven carefully. Only those named as drivers on the first page of the agreement are authorized to drive the vehicle. If lessee drops off the vehicle at different location than stated in this rental agreement the lessor is allowed to charge lessee according to the lessor's pricelist for the cost caused from fetching the vehicle. If the vehicle is not returned with a full fuel tank lessor is authorized to charge the lessee for refuelling the vehicle according to the lessor's pricelist. The lessee is liable for damage resulting from use of the vehicle for which no compensation will be paid by the insurance company. This includes for instance but not limited to damages to the automobile and/or injury to passengers due to the following:a) Off-road driving, for example, in paths and tracks, on beaches, in areas only accessible during low tide, or in other trackless areas.b) Vehicle use that contravenes Icelandic law and/or the provisions of the lease or driving under the influence of any intoxicants.c) Driving in or across rivers or any kind of waterways. Such driving is totally the responsibility of the lessee.d) Driving in banks of snow and ice.
8) In the event of a collision or accident the lessee shall immediately notify the appropriate police authorities as well as the lessor of the incident, and the lessee may not leave the scene before the police have arrived.
9) The number of kilometers (km) that the vehicle is driven while the lease is in force is determined by reading a normal odometer supplied with the vehicle by the manufacturer. The lessee shall notify the lessor as soon as possible if the odometer is out of order or stops functioning during the term of the lease.
10) The lessor is not responsible for the disappearance of or damage to property that the lessee or any other party leaves in or transports with the vehicle. The lessee agrees to pay the lessor, upon request any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises, in the event that it has been left somewhere without supervision, without regard to condition of the vehicle, the roads or the weather.
11) The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories, or to put the vehicle up as any kind of security, without the prior consent of the lessor.
12) The lessee is liable for all parking meter charges and fines for breaking traffic laws.
13) The lessor reserves the right to collect a charge from the lessee, charged against his or her credit card, according to lessor´s pricelist, if the lessor has to pay fines for the lessee and/or inform the authorities about the lessee because of traffic violations. The lessee is not authorized to use the vehicle to transport passengers for payment, lend it to others, or sublease it. Obligations of the Lessor:
14) The lessor undertakes to supply the vehicle at the agreed time and see to that it meets the demands made for it.
15) If the vehicle malfunctions, the lessor shall supply the lessee with a comparable vehicle as soon as possible. If the damage is minor, the lessee is authorized to have repairs done on the vehicle after obtaining the lessors consent.
16) The lessor shall inform the lessee of the content of the agreement particularly as regards the obligations that the lessee undertakes by signing it.
17) The lessor shall inform the foreign lessee regarding Icelandic traffic regulations, traffic signs, and regulations banning off-road driving. The lessor shall particularly point out the dangers stemming from animals on the roads.
18) If the lessor wants to limit the use of the vehicle with regard to its equipment and/or conditions, this shall be done in writing when the lease is signed. The lessor undertakes to maintain valid liability insurance for his business operations. Insurance:
19) The lease sum/rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and the owner.
20) Third-party liability insurance will consist of the amount stipulated by Icelandic law at any given time.
21) The lessee can purchase separate accident (CDW) insurance. This policy will specify the amount deductible in each instance of loss.
22) Each own-risk only applies to one incident. In instances of more damage that obviously did not occur at one and the same time,each CDW-own-risk applies to only one incident.
23) This Collision Damage Waiver - CDW does not cover:a) Intentional damage or damage due to gross negligence on the part of the driver.b) Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in safe manner.c) Damage due to race or test driving.d) Damage due to war, revolution, civil unrest or riots.e) Damage done by animals.f) Holes burned into seats, carpets or mats.g) Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.h) Damage caused by driving on rough roads to the vehicles transmission, drive, other parts that are in or attached to the chassis; damage to the chassis resulting from scraping the bottom on rough roads as a result of ridges being left by the road graders; stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.i) Damages resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas.j) Damages caused by sand, gravel, rocks, ash, pumice, or other kinds of earth material being blown onto the vehicle.k) If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.l) Damage to vehicles caused by driving on roads marked with an F in public maps as well as driving on Kjölur (Road 35) or Kaldidalur (road 550)m) Lessors loss because of the vehicle being stolen.n) Water damage to the vehicle.In other instances, reference is made to the general conditions for accident/all-risks insurance. General provisions:
24) Insurance: Third party liability insurance shall be equivalent to the amount stipulated by Icelandic law each time. The lessee is totally responsible for any and all damage to the car. By purchasing Collision Damage Waiver - CDW the lessee can insure himself against the disbursement of the driver liability; the amount of the own-risk fee is according to lessor´s pricelist at given time and is also stated on the front side of this rental agreement. If lessee has already purchased CDW insurance he/she is able to purchase SCDW insurance and by doing so further lower the own-risk.
25) However, no insurance covers damages to the underside of the rented vehicle or damages due to driving through rivers or any kind of waterfall. CDW and SCDW do not cover such damages. Such damages are always the lessee's full responsibility. Please see more about insurance in the articles here above.
26) The Lessee can purchase a) Gravel Protection; which covers the Lessee for damages caused by gravel on the windshield, headlights and body of the car, and b) Theft Insurance; which covers the Lessee for total loss of the car if stolen. However, self risk amounts stipulated in the CDW or SCDW will apply also to these items. General terms:
27) Cancellation policy is 48 hours prior to pick up of the rented vehicle. If the Lessee cancels with more than 48 hours notice a 75% refund will be issued. Cancellations within 48 hours will not be refunded
28) The Lessee confirms with his or her signature to this rental agreement that he or she received the vehicle and attachments in sound condition. The lessee also confirms that it will not hold the Lessor liable for any damage, delays or any other possible costs that may occurr due to mechanical failures of the vehicle.
29) Signing this rental agreement is equal to lessee´s signature for a credit card transaction due to payments of charges which lessor charges to lessee's credit card and is rightfully claimed by lessor according to provisions of this rental agreement.
30) This rental agreement shall always be in the vehicle while at the responsibility of the lessee.
31) Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.
32) Icelandic law applies to agreements made on the basis of terms stated above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damage based on liability outside this agreement. If legal disputes arise concerning the lease agreement, they will be heard before the lessor´s legal venue.
33) Smoking is prohibited in the vehicle, where this is ignored a cleaning fee will be charged according to the lessors pricelist.
34) The Lessee agrees by signing this agreement, should a vehicle sustain damage or loss of which the lessee is responsible for, that the following documents shall be considered as sufficient evidence regarding the cost and extent of such damage or loss, wheather a civil case is filed or not: 1) Detailed invoice from the Lessor´s own garage, an approved garage, an approved garage that has obtained a certification according to CABAS liability assessment system and/or an assessment from a certified garage that has obtained a certification according to CABAS liability assessment system. 2) A photograph/s of a damage or loss of a vehicle. 3) Signed Rental Agreement. 4) Damage report filled out by the lessors employee. 5) Return Control filled out by the lessors employee ( if the vehicle was returned during opening hours to the lessors employee at the lessors place of business).
35) It should be pointed out that disputes between the parties to the lease agreement can be submitted to the Arbitration committee of the Icelandic Consumer´s Association and the Icelandic Travel Industry Association.