When do I need to pay to secure my booking?
A deposit is required immediately to secure your booking. This deposit is 20% of the total price but never less then 15.000 ISK.
Full payment should be made 40 days before arrival - we will send out a reminder for full payment of your accommodation cost.Bookings are not confirmed until the deposit has been paid.
What payment methods do you accept?
We accept credit cards via our secure site, bank transfers and PayPal (4% commission)
If you book directly through our site then only credit card is an option. If you would like to pay with a bank transfer or paypal please email us and we will create the booking for you.
Can I get an Invoice/Receipt?
When you pay the deposit we will send you a receipt for that. When you pay the final fee we will send you a Voucher for your accommodation.
What happens to my money if I have to cancel my stay?
We strongly recommend that you take out travel insurance to cover this event.
A deposit is made to secure a booking over a particular period of time. We do not double book so we have given up the ability to sell that period of time. We do not, therefore, return deposits.
Cancellation Policy:
Our cancellation policy follows the industry standard and the standard set by the Icelandic Travel Industry Association. Rent in Iceland reserves the right to always keep 20% confirmation fee to cover our costs.
All cancellations must be made by e-mail.
For all cancellations made with more than 14 days of notice, only 20% will be forfeited and no additional sums charged.
Less than 14 days but greater than 7 days - A fee of 50% of payment will be repaid, and the deposit payment forfeited.
Less than 7 days but greater than 24 hours - 25% off the payment will be repaid and the deposit payment forfeited.
Less than 24 hours -0% will be repaid and the deposit payment forfeited.
How many can stay at the holiday home?
Each property has a maximum number of guests allowed and this must not be exceeded. There must be an adult (21 years of age or over) in the group staying. The person making the booking and paying the bill will be respnsible.
Can we have a party?
Small family gatherings are permitted by arrangement (15 max). Parties with loud music are not allowed.
May we have extra guests to stay?
Each home has a stipulated maximum number of guests allowed. You must not exceed this number. It would be good if you told us if you expected a guest, but no extra charge will need to be paid as you pay for the apartment and not per guest.
Do you have a minimum stay requirement?
Yes. All our homes have a 2 night minimum stay except for the Town House that has 3 or 4 nights.
What do we do if we break something, or if an appliance breaks down?
Report the matter to the owner as soon as you can. We will try our best to get an appliance repaired or replaced but this might not always be possible within a short time frame. Breakages or damage to household goods must be paid for.
Where do we pick up/drop off keys?
Our owners always try to meet their guests and hand over keys in person. If you have a very late or very early check-in/check-out and they are unable to come to the property, you will be told where to find or leave the keys. You will always be given a contact number for any emergency concerning the home.
What do we need to bring with us?
All linen, towels, tea towels etc are provided. We do not service the home while you are there. You will find a supply of cleaning equipment, soap, some toilet paper, oil , salt and pepper available for you on arrival. Please check each individual property for the provision of Internet, TV, portal cots and high chairs. This information is available in each property description.
What are your Check-in/Check-out times?
Check in time is 2pm, and check out time is 11 am. If the house has not been booked the day before you arrive, or we are not expecting another guest on the day that you leave, we will try to be as flexible as possible with these times. You should email/phone the owner the day before you arrive/depart to see if this option is available.
Guests must check out at 11 am if there is another booking on the same day. Failure to do so will result in the loss of $50 from your bond for every hour or part thereof over this time, as we will be required to hire extra cleaners to have the house ready on time for the next guests.
Do you have a rate for periods longer than 3 weeks ?
Yes. Please enquire about rates for longer stays of 3 weeks.
We have a large group or special needs requirement. Can you help?
Yes. Our largest house can take up to 15 guests and some of our apartment are located very near each other. You can email us for further information or see our "solution for Groups page".
Please email us with the special needs and we will see what we can do.
Will the owner visit the property during my stay?
No, the owner will not visit the property during your stay.
